Schweiger, Elisa B., Anne L. Roggeveen, Dhruv Grewal, and Nancy M. Puccinelli (2019), “How In-Store Retail and Service Atmosphere Create Customer Engagement,” in The Handbook of Research on Customer Engagement, Eds. Linda D. Hollebeek and Dave E. Sprott, UK: Edward Elgar Publishing Limited, 126-163.
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